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Return Policy and Conditions

Returns and exchanges can be made and accepted if the order is damaged in transit or received a different product.Returns, within India, can be made in the same way as it was received, but the product should be sent in its original packaging, unworn.

  • Please inform us within 5 days of receipt of order
  • a photograph should be sent as proof for damaged or incorrect product, where our office will authorize the return.
  • Company officials should be contacted as a guide for the method for return
  • Company officials will replace the product free of charge or refund the cost of product to the credit/debit card used. Refunds can be made only after the package is received at the office in its original packaging.

 

Refunding conditions  

  • Genuine quality issue
  • Packages lost in transit
  • Wrong items shipped to you

 

Non refunding conditions

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a P.O. address
  • After 3 failed delivery attempts by our courier agencies.
  • Product returned in a used or damaged condition.
  • Minor color or design variation, as all our products are hand crafted and all stones are natural, no two stones can be identical.