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Return Policy and Conditions
Returns and exchanges can be made and accepted if the order is damaged in transit or received a different product.Returns, within India, can be made in the same way as it was received, but the product should be sent in its original packaging, unworn.
Please inform us within 5 days of receipt of order
a photograph should be sent as proof for damaged or incorrect product, where our office will authorize the return.
Company officials should be contacted as a guide for the method for return
Company officials will replace the product free of charge or refund the cost of product to the credit/debit card used. Refunds can be made only after the package is received at the office in its original packaging.
Genuine quality issue
Packages lost in transit
Wrong items shipped to you
Non refunding conditions
Incorrect or outdated delivery address.
Incorrect address format including any form of a P.O. address
After 3 failed delivery attempts by our courier agencies.
Product returned in a used or damaged condition.
Minor color or design variation, as all our products are hand crafted and all stones are natural, no two stones can be identical.